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UC Software 4.0.1 | December 2011 | 1725-44535-001 Rev.A Polycom® VVX® 500 Business Media Phone User Guide

Polycom VVX 500 Business Media Phone User Guide x Conventions Used in this Guide As you read this guide, you’ll notice that the same terms and conven

Polycom VVX 500 Business Media Phone User Guide 88 2 Attach the USB flash drive to your phone. The USB icon, , displays on the status bar. For inf

Chapter 4: Customizing Your Phone 89 You can disable a screen saver—prevent it from starting, even if your phone has been idle for the specified peri

Polycom VVX 500 Business Media Phone User Guide 90 The following figure shows a picture that is stored on a USB flash drive, and the six icons that d

Chapter 4: Customizing Your Phone 91 During off hours, the message Off Hours Mode scrolls on the status bar. Your phone will exit power-saving mode

Polycom VVX 500 Business Media Phone User Guide 92 To change timeouts: 1 Tap Settings from Home view, and tap Basic > Power Saving > Timeouts.

93 Chapter 5: Administrative Tasks If your phone is unable to operate properly, you may have to investigate or troubleshoot issues. To solve issues,

Polycom VVX 500 Business Media Phone User Guide 94 Restarting the Phone Your system administrator may ask you to restart your phone if your phone mal

Chapter 5: Administrative Tasks 95 Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test yo

97 Safety Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your pro

Introduction xi Option An option is one of a series of items you can select for a phone setting, such as Enabled and Disabled. Held call This t

Polycom VVX 500 Business Media Phone User Guide 98 Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from

Safety Notices 99 Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the followi

Polycom VVX 500 Business Media Phone User Guide 100 Plugs Acts as Disconnect Device The socket outlet to which this apparatus is connected must be in

Safety Notices 101 Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka VVX 500 atbilst Direktīvas 1999/5/EK būtiskajām prasībām un citiem ar to sa

Polycom VVX 500 Business Media Phone User Guide 102 Russian Compliance Ministry of Information Technologies & Communication of the Russian Federa

103 End-User License Agreement for Polycom® Software This End-User License Agreement (“Agreement”) is a legal agreement between you (either an indiv

Polycom VVX 500 Business Media Phone User Guide 104 2.3 Modifications. You may not modify, translate, or create derivative works of the Software Pr

End-User License Agreement 105 5. UPGRADES. If the Software Product is labeled as an upgrade, you must be properly licensed to use the software iden

Polycom VVX 500 Business Media Phone User Guide 106 7. LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL

End-User License Agreement 107 10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom pursuant to this Agreemen

Polycom VVX 500 Business Media Phone User Guide xii Related Documents For additional information about the VVX 500 phone, see the following documents

1 Chapter 1: Getting Started Before you use your phone, you may wish to take a few moments to become familiar with its features and user interface.

Polycom VVX 500 Business Media Phone User Guide 2 Feature Description Security slot The connector on the left side of your phone that enables you to

Chapter 1: Getting Started 3 Troubleshooting: Why Can’t I Access a Certain View? The views you can access depend on the number of calls your phone h

Polycom VVX 500 Business Media Phone User Guide 4 If you press and hold the page indicator, , (shown above), Home view expands to display additional

Chapter 1: Getting Started 5 Lines View Lines view (shown next) is your phone’s default display. Lines view displays all your phone lines, your favor

Polycom VVX 500 Business Media Phone User Guide 6 Active Call View If you have only one call in progress—and it’s active (has audio)—you can access A

Chapter 1: Getting Started 7 Understanding Phone Icons and Status Indicators The following icons and indicators may display on the screen to indicate

Polycom VVX 500 Business Media Phone User Guide ii Trademark Information POLYCOM®, the Polycom “Triangles” logo and the names and marks associated wi

Polycom VVX 500 Business Media Phone User Guide 8 Navigating Your Phone Interface The following table shows you how to navigate your phone’s screens,

Chapter 1: Getting Started 9 Entering Data and Updating Fields You can enter information and edit fields in these two ways: Using the onscreen keyb

Polycom VVX 500 Business Media Phone User Guide 10 Using the Onscreen Keyboard Use the onscreen keyboard (shown next) to quickly update field informa

Chapter 1: Getting Started 11 If you want to… Do this… Enter numbers Tap , and tap the numbers you want. Enter special characters Tap , and tap the

Polycom VVX 500 Business Media Phone User Guide 12 If you want to… Do this… Enter a special character Tap Encoding, and select one of the alphabetic

Chapter 1: Getting Started 13 Note: What Happens if I Wipe the Touchscreen, But It’s Still Dirty? Dampen a soft, lint-free cloth with an isopropyl

Polycom VVX 500 Business Media Phone User Guide 14 Web Info: Using the Utility For detailed information on accessing, navigating, and using the util

15 Chapter 2: Using Basic Features This chapter introduces you to your phone’s basic features. You’ll learn about: Calling, answering, holding, an

Polycom VVX 500 Business Media Phone User Guide 16 When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an

Chapter 2: Using Basic Features 17 If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Home or Calls view

iii Contents Introduction ...

Polycom VVX 500 Business Media Phone User Guide 18 If you don’t answer the call within 10 seconds, the Incoming Call window disappears, and either Ho

Chapter 2: Using Basic Features 19 Managing Multiple Calls You can easily manage multiple calls from Lines and Calls view. Swipe the screen to switch

Polycom VVX 500 Business Media Phone User Guide 20 Placing Calls You can call using the handset, speakerphone, or headset. You can dial the number fi

Chapter 2: Using Basic Features 21 User Tip: Choosing URLs or Numbers Mode from the Dialer To enter a URL in the Dialer, tap URL. To enter a number,

Polycom VVX 500 Business Media Phone User Guide 22 To call from your Favorites list: 1 From Home view, tap New Call. 2 From the Dialer, tap Favorit

Chapter 2: Using Basic Features 23 Ending Calls To quickly end an active call, replace the handset, or press or . Or from Active Call, Lines, or C

Polycom VVX 500 Business Media Phone User Guide 24 Enabling Headset Memory Mode This feature is useful for permanent or full-time headset users. You

Chapter 2: Using Basic Features 25 Rejecting Incoming Calls Reject a call to stop your phone from ringing and end the call so you can’t answer it. Ca

Polycom VVX 500 Business Media Phone User Guide 26 Holding Calls You can place any active call on hold. A held call displays in Home, Lines, and Call

Chapter 2: Using Basic Features 27 To perform a blind transfer: 1 From Active Call, Lines, or Calls view, tap Transfer. The active call is held. 2

Polycom VVX 500 Business Media Phone User Guide iv Responding to Incoming Calls ...

Polycom VVX 500 Business Media Phone User Guide 28 Holding and Resuming Conference Calls When you hold a conference call, you place all other confere

Chapter 2: Using Basic Features 29 Managing Conference Call Participants If you’re able to manage conference call participants, you can: Mute a par

Polycom VVX 500 Business Media Phone User Guide 30 Forwarding All Calls to Another Party You can set up your phone to forward all calls to another nu

Chapter 2: Using Basic Features 31 Rejecting Calls from a Contact You can send incoming calls from a particular contact to your voicemail system. N

Polycom VVX 500 Business Media Phone User Guide 32 When you enable Do Not Disturb, My Status: Do Not Disturb and scroll in the status bar. In addit

Chapter 2: Using Basic Features 33 Listening to Voicemail Your phone may indicate new voicemail messages by the following: A message counter in Hom

Polycom VVX 500 Business Media Phone User Guide 34 Recent Calls Your phone maintains lists of missed, received, and placed calls. Each list can hold

Chapter 2: Using Basic Features 35 To manage a call record: 1 From your Recent Calls list, tap next to a call record. 2 From the call details scr

Polycom VVX 500 Business Media Phone User Guide 36 Working with Your Contact Directory You can store a large number of contacts in your phone’s local

Chapter 2: Using Basic Features 37 To view contact information: From your Contact Directory, tap the contact. The contact’s information screen, inc

Contents v Integrating with Microsoft Lync Server 2010 ... 51 Adding B

Polycom VVX 500 Business Media Phone User Guide 38 ○ Tap Email, and enter the contact’s email address. ○ Tap Favorite Index, and enter a favorite i

Chapter 2: Using Basic Features 39 To delete a contact: 1 From your Contact Directory, tap the contact you want to delete. 2 From the contact’s inf

Polycom VVX 500 Business Media Phone User Guide 40 To dial a Corporate Directory contact: 1 From the Corporate Directory, search for the contact you

Chapter 2: Using Basic Features 41 Updating a Contact’s Ringtone You can set distinctive ring tones for contacts in your Contact Directory so you can

Polycom VVX 500 Business Media Phone User Guide 42 To choose where you hear sound effects: 1 Tap Settings from Home view, and tap Basic > Prefere

Chapter 2: Using Basic Features 43 Favorites also display from Home view, as shown next. Favorites display consecutively, according to their index n

Polycom VVX 500 Business Media Phone User Guide 44 To reorder your Favorites: 1 From your Contact Directory, tap the contact. 2 From the contact’s

Chapter 2: Using Basic Features 45 In Lines view, the following icons and status indicators display for shared lines, depending if the line is idle,

47 Chapter 3: Using Advanced Features This chapter introduces you to your phone’s advanced features. Note that not all of these features may be avai

Polycom VVX 500 Business Media Phone User Guide vi Using a Mouse and Keyboard with Your Phone ...

Polycom VVX 500 Business Media Phone User Guide 48 Updating Your Presence Setting Your presence setting indicates your status—either online, busy, be

Chapter 3: Using Advanced Features 49 To update your Buddy list: 1 From your Contact Directory, tap the contact you want to start or stop monitoring

Polycom VVX 500 Business Media Phone User Guide 50 Timesaver: How to Quickly Unblock a Contact You can use your Blocked List to unblock a contact,

Chapter 3: Using Advanced Features 51 To monitor buddies from… Do this… Home view From Home view, tap the phone line. The buddies who are favorites d

Polycom VVX 500 Business Media Phone User Guide 52 Adding Buddies to Your Buddy List You add buddies directly from your Buddy list. To add a buddy to

Chapter 3: Using Advanced Features 53 To monitor buddies from… Do this… Lines view From Home view, press . If Lines view doesn’t display, swipe the

Polycom VVX 500 Business Media Phone User Guide 54 When you attach a USB flash drive to your phone, a USB icon, , scrolls in the status bar, togethe

Chapter 3: Using Advanced Features 55 If you record, or attempt to record, a call, the following messages may appear on your screen: If there is in

Polycom VVX 500 Business Media Phone User Guide 56 The Recording icon scrolls in the status bar while the phone records, as shown next. The message R

Chapter 3: Using Advanced Features 57 Playing Recorded Calls If you connect a USB flash drive to your phone, you can play calls that you recorded on

Contents vii Exclusions ...

Polycom VVX 500 Business Media Phone User Guide 58 To play a recorded call: 1 Tap Settings from Home view, and tap Features > Removable Storage M

Chapter 3: Using Advanced Features 59 The toolbar hides after it displays for three seconds, unless you’ve touched a text box that requires input. Yo

Polycom VVX 500 Business Media Phone User Guide 60 Broadcasting Messages Using Push-to-Talk and Group Paging The Group Paging feature enables you to

Chapter 3: Using Advanced Features 61 Sending PTT Broadcasts Before you can send a PTT broadcast, you need to choose a channel to broadcast on. Or, y

Polycom VVX 500 Business Media Phone User Guide 62 Receiving PTT Broadcasts To receive a broadcast sent on a particular channel, you need to be subsc

Chapter 3: Using Advanced Features 63 Ending PTT Broadcasts You can end a PTT broadcast by releasing Talk, or by tapping End PTT. After you end a bro

Polycom VVX 500 Business Media Phone User Guide 64 To subscribe to additional PTT channels: 1 Tap Settings from Home view, and tap Basic > Prefer

Chapter 3: Using Advanced Features 65 To send a page: 1 From Lines view, tap Paging. Timesaver: Automatically Sending a Page To automatically send

Polycom VVX 500 Business Media Phone User Guide 66 Receiving Pages During Active Calls How you handle a page when you’re in an active call depends on

Chapter 3: Using Advanced Features 67 Updating Paging Group Subscriptions By default, you’re subscribed to Paging Groups 1, 24, and 25. This means th

Polycom VVX 500 Business Media Phone User Guide 68 If your phone has incorrect Login Credentials, or you need to re-submit them, the following happen

Chapter 3: Using Advanced Features 69 Troubleshooting: Why Doesn’t the Calendar Display? If you tap Calendar from Home view, but the Calendar doesn’

Polycom VVX 500 Business Media Phone User Guide 70 To navigate in Day view: To view the meetings for the previous day, tap . To view the meeting

Chapter 3: Using Advanced Features 71 From the reminder, you can: Tap the meeting number (on the far-left of the reminder), to join the meeting.

Polycom VVX 500 Business Media Phone User Guide 72 To join a meeting from Meeting view: 1 From Day view, tap the meeting you want to join. 2 From M

Chapter 3: Using Advanced Features 73 Starting and Stopping Polycom Desktop Connector Before you can start using your mouse and keyboard with your ph

Polycom VVX 500 Business Media Phone User Guide 74 When you use your mouse and keyboard with your phone, you can do the following: Use your keyboar

Chapter 3: Using Advanced Features 75 Press this on your keyboard… To do this on your phone… F6 Press F7 Open the Directory F8 Open the Message Cen

Polycom VVX 500 Business Media Phone User Guide 76 Logging into Phones If your system administrator has set up the User Login feature, you can view y

Chapter 3: Using Advanced Features 77 To log in to a phone: 1 If the User Login screen is in view, go to step 2. If the User Login screen isn’t in v

ix Introduction Who Should Read this Guide This guide contains overview information for people who are just starting to learn about the Polycom® VVX

Polycom VVX 500 Business Media Phone User Guide 78 Changing Your Password You can change your password from any phone that you’re currently logged in

Chapter 3: Using Advanced Features 79 About Your User Password You are assigned a user password so you can answer calls from your locked phone and un

Polycom VVX 500 Business Media Phone User Guide 80 To unlock your phone: 1 Tap Unlock. 2 Enter your user password, and tap Enter. The phone unlock

Chapter 3: Using Advanced Features 81 To access the features again, re-submit or enter your login credentials. Note: Accessing the Calendar when th

83 Chapter 4: Customizing Your Phone You can customize your phone in many ways. This chapter shows you how to: Change the language on your phone

Polycom VVX 500 Business Media Phone User Guide 84 To update the time and date display: 1 Tap Settings from Home view, and tap Basic > Preference

Chapter 4: Customizing Your Phone 85 To change the backlight intensity: 1 Tap Settings from Home view, and tap Basic > Backlight Intensity. 2 Fr

Polycom VVX 500 Business Media Phone User Guide 86 To change the background picture: 1 Tap Settings from Home view, and tap Basic > Preferences &

Chapter 4: Customizing Your Phone 87 To use a picture on your USB flash drive as the background picture on your phone: 1 Tap Settings from Home view